When your booking is confirmed, we pay the tour company for your places, so the earlier you tell us, the more we can do for you.
In short
- No prepayment yet: you can cancel or change the request at any time, free of charge.
- More than 5 days before the tour: we refund your prepayment, minus the card payment fee.
- Less than 5 days before the tour: the prepayment is not refunded, but tell us at least one day before, and we will try to cancel your places with the tour company.
- If the tour company cancels the tour because of the weather: a new date or a full refund, including the card payment fee.
- Illness or injury confirmed by a hospital certificate: we refund your prepayment.
- Refunds are sent within 10 days.
How to cancel
Write to your manager on WhatsApp +66-957-269-990, in the same chat where you booked, or send an email to info@angthong.net. Your cancellation counts from the moment we receive your message. Wait for our reply, so you know that the message has reached us.
If you cancel
- More than 5 days before the tour: we refund your prepayment, minus the card payment fee of 6%. This fee is charged by the payment provider and is not returned to us.
- Less than 5 days before the tour: the prepayment is not refunded. Please still tell us as early as possible, at least one day before the tour. We will try to cancel your places with the tour company, and if it does not charge us, we refund your prepayment, minus the card payment fee.
- On the day of the tour, or if you do not come: the prepayment is not refunded. By then the tour company has already charged us for your places.
The same applies to each person in a group: if some people from your group do not come, their places have already been paid for.
Changing the date
If you want to move the tour to another date, tell us as early as possible, ideally a few days before the tour. We will check with the tour company whether there are places on the new date and move your booking.
Bad weather
Only the tour company decides whether a tour can go ahead in bad weather. It usually tells us on the morning of the tour day.
- If the tour company cancels the tour because of the weather, we move your booking to the nearest date that suits you or, if you cannot go on another day, give you a full refund, including the card payment fee. You did nothing wrong, so you do not lose anything.
- If the tour company runs the tour, light rain or clouds are not a reason for a refund. On Koh Samui a morning shower often ends in a few minutes. If you decide not to go, it counts as your own cancellation.
- If the captain changes the route or shortens a stop because of the sea, the tour is not refunded in part.
Illness or injury
If you or someone in your group falls ill or is injured and cannot take part, send us a medical certificate from a hospital, which confirms that the person cannot take part in the tour on that date. We pass the certificate to the tour company and refund your prepayment, minus the card payment fee. We accept certificates from hospitals only, not from small private clinics.
If you have travel insurance, it may also cover the cost of a cancelled tour.
Refunds
Refunds are sent to the same card or account you paid from, within 10 days after we agree on the refund with you. Card refunds usually reach your account within 5-10 days, depending on your bank.
See also our terms and conditions.